MayWeHelp's New Web Chat Features

General System Features
Multiple Site Support	MayWeHelp has been developed for high volume call center activity. Agents can take chats from multiple web sites.
Multiple Sessions	Each agent can support one to six simultaneous chat sessions with different customers! The agent screen is framed to easily control multiple chats.
Proxy Compatible	Our MayWeHelp chat technology will even work for agents and consumers behind proxy servers.
HTML Client	100% HTML means your customers will have access to this technology from any browser and any computer on the internet unlike other JAVA based solutions.
HTML Agent	100% HTML means that there is nothing to download or configure for your agents. They can start taking online chats immediately!
Audible Alarms	Our technology makes ringing and hang-up sounds as customers request and end chats. This allows your agents to notified as chats are sent to them.
Push Technology	Your agents can push new web pages to your customers' browsers to better assist them in closing the sale.
Archived Transcripts	All chats are archived for future reference. Agents can even use the look-up tool to research other agent responses that can be re-sent to new customers.
Agent Photos	Agent photos can be uploaded to our system so that they are displayed to the customer during the chat. This allows the agent to build a personal relationship with the customer.
Automated Chat Distribution (ACD)	Our proprietary ACD technology routes your chat to the next available customer service representative. There is no need for the consumer to make any decisions. When all agents busy, the customer waits in queue until an agent becomes available.
ProActive Chat	Add proactive chat to your website! This is triggered by a timer that pops open a chat window when the consumer sits on a page for more than a few seconds.
Exit Surveys	Each client can have their own set of survey questions to ask the customer to answer as the agent ends the chat session. The answers can be free text, yes/no, or 1-5 ratings!
Data Collection	Demographic questions are asked before the customer is directed to an agent. Only the username is required but the data can be used to communicate with your customers.
FAQ Responses	Each client can have their own set of responses to frequently asked questions. This allows the agent to respond quickly to common questions with corporate answers.
24 x 7 Operations	Our servers on online 24 hours a day and 7 days a week to provide your company with the ultimate service levels.
Communications Features
Chat Transfer	All chats have a unique chat id that allows supervisors or other office personnel to join particular chats if required.
Live Streaming Video	Now the client can see live streaming video of the agent! No third party software or plug-ins required! Nothing can sell better than a live person looking at you!
2 Way Video Conference	Availalble through Microsoft's NetMeeting. Since our technology connects the chat, we know both parties' ip addresses allowing the consumer to click on NetMeeting and instantly start a 2 way live video conference with the agent.
Color Response	All chat user names are color coded so it is easy to recognize your responses. They are always in red.
Supervisor Features
Metric Reporting	Supervisors have access to real-time, web-enabled reports.
Supervisor Monitoring	Supervisors can monitor all chats at once and select one to monitor more closely and ultimately conference into the chat if needed.
Administrator Features
Skill Routing	Call Centers can define groups to assign clients and agents. This allows the agent to only focus on the clients that they are trained to support.
Professional Services
Custom Branding	Your own company logo and name can be displayed on all chat screens -  providing you with a 100% transparent solutions.

tags technorati : web2.0 chat webchat ajax

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