General
System Features |
Multiple
Site Support |
MayWeHelp
has been developed for high volume call center activity. Agents can take chats
from multiple web sites. |
Multiple
Sessions |
Each
agent can support one to six simultaneous chat sessions with different
customers! The agent screen is framed to easily control multiple chats. |
Proxy
Compatible |
Our
MayWeHelp chat technology will even work for agents and consumers behind proxy
servers. |
HTML
Client |
100%
HTML means your customers will have access to this technology from any browser
and any computer on the internet unlike other JAVA based solutions. |
HTML
Agent |
100%
HTML means that there is nothing to download or configure for your agents. They
can start taking online chats immediately! |
Audible
Alarms |
Our
technology makes ringing and hang-up sounds as customers request and end chats.
This allows your agents to notified as chats are sent to them. |
Push
Technology |
Your
agents can push new web pages to your customers' browsers to better assist them
in closing the sale. |
Archived
Transcripts |
All
chats are archived for future reference. Agents can even use the look-up tool
to research other agent responses that can be re-sent to new customers. |
Agent
Photos |
Agent
photos can be uploaded to our system so that they are displayed to the customer
during the chat. This allows the agent to build a personal relationship with
the customer. |
Automated
Chat Distribution (ACD) |
Our
proprietary ACD technology routes your chat to the next available customer
service representative. There is no need for the consumer to make any
decisions. When all agents busy, the customer waits in queue until an agent becomes available. |
ProActive
Chat |
Add
proactive chat to your website! This is triggered by a timer that pops open a
chat window when the consumer sits on a page for more than a few seconds. |
Exit
Surveys |
Each
client can have their own set of survey questions to ask the customer to answer
as the agent ends the chat session. The answers can be free text, yes/no, or
1-5 ratings! |
Data
Collection |
Demographic
questions are asked before the customer is directed to an agent. Only the
username is required but the data can be used to communicate with your
customers. |
FAQ
Responses |
Each
client can have their own set of responses to frequently asked questions. This
allows the agent to respond quickly to common questions with corporate answers. |
24
x 7 Operations |
Our
servers on online 24 hours a day and 7 days a week to provide your company with
the ultimate service levels. |
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Communications
Features |
Chat
Transfer |
All
chats have a unique chat id that allows supervisors or other office personnel
to join particular chats if required. |
Live
Streaming Video |
Now
the client can see live streaming video of the agent! No third party software
or plug-ins required! Nothing can sell better than a live person looking at
you! |
2
Way Video Conference |
Availalble
through Microsoft's NetMeeting. Since our technology connects the chat, we know
both parties' ip addresses allowing the consumer to click on NetMeeting and
instantly start a 2 way live video conference with the agent. |
Color
Response |
All
chat user names are color coded so it is easy to recognize your responses. They
are always in red. |
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Supervisor
Features |
Metric
Reporting |
Supervisors
have access to real-time, web-enabled reports. |
Supervisor
Monitoring |
Supervisors
can monitor all chats at once and select one to monitor more closely and
ultimately conference into the chat if needed. |
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|
Administrator
Features |
Skill
Routing |
Call
Centers can define groups to assign clients and agents. This allows the agent
to only focus on the clients that they are trained to support. |
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Professional
Services |
Custom
Branding |
Your
own company logo and name can be displayed on all chat screens -
providing you with a 100% transparent solutions. |
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